Hello,

are there any good resources for someone to start diving into scripting custom functions for automations with Deluge in Zoho Desk. I've read the articles in the KB, but when I want to write on my own I struggle.
Basically I'm looking to automate a reminder which automatically sends an email to the customer/contact of the ticket if the status is "Waiting on Customer" for more than 2days/48 hours.

Thanks for any tips or guidance.