We're hard at work customizing our Zoho Desk portal.

I was asked a question:

After configuring the mail panel and related Dkim etc, is it possible to use the support mail example@enterprise for the automatic opening of tickets without enabling automatic forwarding to example@enterprise.zohodesk.eu from that box?

Let me explain: the normal scenario requires that an assistance request email arrive at example@enterprise, it is automatically forwarded to example@enterprise.zohodesk.eu which, upon receiving it, starts all the automatic operations configured in Desk.

Is it possible to start these procedures without the automatic forwarding connector?

Do you have any idea about it?

Thank you in advance.