Applying $100 credit to auto collect accounts

As part of our business, our customers can give us vouchers valued at $100 that they receive from the government towards their children's sport. We then collect this $100 from the government and wipe $100 off their fees (their subscription). They can provide us with these coupons at any time during the year.

I am trying to work out the best way to apply this to a customers subscription.

All of my subscriptions are set up to auto collect. My customers subscriptions will start at $15 per week and vary upwards from there with different amounts and different frequencies.

No matter what they pay, I need a way to easily remove $100 from their payments and keep my records correct that this was removed due to a voucher.

I thought perhaps coupons or a credit note.

Credit note didn’t seem to work as I can’t apply it to an invoice as my customers don’t ever have an “open” invoice as they are all set to auto collect.

Another idea I had was Coupons but if I am reading the info about coupons correctly, I dont think this will work for the below reasons:

1/ One Time - If my customer only pays $15 per week, it will only remove the $15 and the customer would still have another $85 that would need to be removed.

2/ Forever - the coupon will be applied to every invoice remaining and they would therefore have more than $100 removed.

3/ Limited number of times - not every customers weekly fee will evenly fit into $100.

I am hoping someone can confirm if I am incorrect with any of the above or if there are any work arounds or other ideas as to how I could make this work for my business.

Thank you!

Zoho Desk Resources

Desk Community Learning Series
Digest
Functions
Meetups
Kbase
Resources
Glossary
Desk Marketplace
MVP Corner
Word of the Day

Topic Participants
Laura_se
Kesavan J

Sticky Posts
Zoho Billing will discontinue support for older browser versions soon
Hello users, Starting from May 15, 2024, Zoho Billing will no longer support the following browser versions: Browsers Version Restrictions Firefox Browser Versions older than 100 Google Chrome Versions older than 100 Microsoft Edge Versions older than
Introducing Developer Space in Zoho Subscriptions
Hello devs! At Zoho Subscriptions, we're constantly looking for ways to empower the developer community. Our goal is to provide you with the tools you need to integrate Zoho Subscriptions with your other platforms, and we also want to make it easy to