Assistance Required for Zoho SalesIQ Chat Widget Implementation

I am currently facing challenges with setting up the Zoho Sales IQ live chat widget within my React application. My requirements encompass the following functionalities:

1. Visitor Routing based on Chat Category:

Upon initiating a conversation through the Zoho chat widget, I aim to allow users to select a specific category of assistance. The defined categories include Technical Support, Sales Engine, Help regarding Shipper, and Help regarding Surveyor. My goal is to automatically redirect the visitor to the appropriate chat agent based on their chosen category.

2. Control Over User Form Display:

When users are logged into my application, I have access to their information and can dynamically set the visitor's name using the provided JavaScript API:

$zoho.salesiq.visitor.name("<NAME>");

However, for guest users where visitor details are not available, I seek your guidance on displaying a visitor name and email form specifically in these cases.

I kindly request your expertise and support in implementing these functionalities within the Zoho SalesIQ live chat widget. Any advice, documentation, or code snippets that could assist in achieving these objectives would be immensely appreciated.

Best regards

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