Attributes disappearing from Item Groups / Items

Hello,

Very happy with the support and products, however we have a problem that I suspect is a bug.

Our website is deeply integrated with your products and depends on properties in your API to function properly, for instance "attributes" for item groups which allows you to generate variations of a product.

Yesterday I discovered that when I was editing our products that the attributes had disappeared. Not sure exactly what we did which triggered this to happen but I suspect either:

It happened when we tried to import items groups in Zoho Inventory, or;
When we changed the item name.

You you please explain if this is expected behavior or if this is a bug. Are attributes depended on the name, i.e [:item_group_name ]-[:attribute_name_1]/[:attribute_name_2]... ?

We need to understand this better as our integrations are depends on these values being consistent.

Thank you and best regards,

Stefan

Zoho Desk Resources

Desk Community Learning Series
Digest
Functions
Meetups
Kbase
Resources
Glossary
Desk Marketplace
MVP Corner
Word of the Day

Topic Participants
unitario

Sticky Posts
Zoho Inventory will discontinue support for older browser versions soon
Hello users, Starting from May 15, 2024, Zoho Inventory will no longer support the following browser versions: Browsers Version Restrictions Firefox Browser Versions older than 100 Google Chrome Versions older than 100 Microsoft Edge Versions older than
Zoho Finance Workshop 2023 is coming to the USA. Meet the experts, get exclusive training on Zoho Finance apps and more.
Hello all, We'd like to invite you to our biggest Zoho Finance workshop in the United States. After a brief break, we are excited to be back. This year, we're bringing together our customers and community members for two days of curated hands-on sessions,
Celebrating our Zoho Community SuperBuds
The SuperBud program recognizes the efforts Zoho users put in to help the rest of the community thrive and grow in their individual Zoho journeys. Be it the ZUG meetups or these forums, several Zoho users including our MVPs andZUG leaders, have stepped
Authtoken Deprecation for Zoho Inventory APIs
UPDATE (7 July 2021): We've extended the deadline to 30 August 2021 for converting Authtokens to OAuth. Hello everyone, The usage of Authtokens to authenticate API calls is being deprecated on 30 August 2021 across Zoho's Finance suite of products,
ZOHO Inventory - Early Access
https://twitter.com/zoho/status/646715717849493504