with subscription the invoices are automatically sent monthly. 

When the bill recipient is not in the office, the people often have an autoreply set in their email program.

As a result, Zoho Desk is constantly creating e-mails as new tickets. The ticket system then sends an e-mail to the sender again. The sender then replies again and a new ticket is created.

This means that we create hundreds of new tickets every month and our customers are also annoyed.

How can you avoid that?

Thanks,

Daniel