Awaiting session confirmation althou being deactivated in settings

Hi there,

sometimes (not always) using the zoho assist app we get to wait more than a minute until the connection gets established.

Following the message displayed it seems to await confirmation from the target PC.

Also visible in the sceenshot the user is referred as "Guest1" an not his real username?

Is there a way to mitigate this problem?

with best reagards

Zoho Desk Resources

Sticky Posts
Release Notes: Version 1.91, February 2015
Unattended Access (Beta) is live! Unattended Access, a feature requested by a lot of our customers is live now. Currently, it's in beta. You can add up to 100 computers per Technician subscription. They can also be accessed by your organization members. My Computers list in Zoho Assist home page will always display the online status of your unattended computers. You can rename the computers whenever you wish. Currently, Unattended Access can be configured only for Windows computers. Nevertheless,