Business Hours and Automation

Business Hours and Automation

We have Chat prompts launch on our website based on the URL (automation).

For normal chat, we also have business hours defined (i.e. 0900 - 1700).
  1. Does automation initiate chat respect the business hours?
  2. Unlike a user-initiated chat, we do not capture information - is there a way of prompting for this after the automated chat is launched?
  3. What is the easiest way to include a 'company name' field on the normal chat interface? Can this be done via the JS API (we are using the SalesIQ Wordpress plugin)


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