Changes in SalesIQ iOS app notification behavior

Hello customers,

With iOS 13, Apple has updated its policy on the usage of VoIP push notification. Now the notifications in iPhone running on iOS 13 or above will not get cleared automatically after being viewed from other clients (Web, Android, desktop app). The stagnant notifications will clear out only after the iOS application is open. We have complied to Apple's new policy and made some changes to our iOS app notifications as follows:

In our previous implementations, notifications will get cleared when read from other clients (android, web, desktop app). Now notifications will not be cleared until the app is open in iOS.
Incoming chats will ring in the iOS app for a few seconds extra, even after it gets attended by other clients.

Note : These changes are applicable for SalesIQ iOS app version 2.1 and above.

For more detailed information about the changes made by Apple, you can refer to the new policy described here , discussed in this WWDC ‘19 talk , and detailed further in this developer forum .

Regards,

Naveen

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