Chat invite display notification instead of opening chat window?

We're trying to improve the usability of our mobile site and one of the big issues is that the chat window can be rather intrusive. We have several triggers that send a chat invite, but on mobile the chat window covers the entire screen and having to close a window repeatedly while browsing the site doesn't make for a good user experience.

The alternatives we'd like to try are to either prevent these invites on the mobile version of the site, or to prevent the chat window from opening automatically and instead show a notification or text bubble on the chat button indicating that a chat invite has been received. Here's a very simple example of what I'm talking about.

I think this may be possible using the Javascript APIs to customize the widget, but I'm not sure exactly where to start. Does anyone have any experience or ideas on implementing a solution like this? Alternative solutions to the intrusiveness issue would be helpful as well. Thank you!

Zoho Desk Resources

Desk Community Learning Series
Digest
Functions
Meetups
Kbase
Resources
Glossary
Desk Marketplace
MVP Corner
Word of the Day

Topic Participants
Daniel Lopez

Sticky Posts
Plug Sample #4: Improve your customer interacting experience by letting Zobot remember your website visitor name!
Hi Everyone! In our Plug sample series, we have another simple yet efficient plug for your Codeless bot builder. Before that, I have a question. Let's say you go to the same coffee shop everyday for your morning coffee. Wouldn't you be happy if the waiter