Cliq Showing "couldn't connect your microphone" or "your microphone is muted"

Hi -

Wondering if anybody else is experiencing this issue. We have Zoho one and use Cliq as our main form of communication between employees as we are a 100% remote company. We also have a VOIP phone system we use.

Randomly, my employees will get an error message saying Cliq "couldn't connect to your microphone" when the audio source is perfectly fine, and works on all other applications except Cliq. On some occasions, it'll say "your microphone is muted" and when checking the setting under input audio sources, it's muted despite never being adjusted by the employee.

Its rather annoying to have to deal with and seems to only be happening as a result of Cliq. Has anybody else ran into this?

Might be worth mentioning we all work on Windows 11 devices and never ran into this before using Cliq - we used to use Microsoft teams with no issues.

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