Closed the ticket with resolving the issue

I have raised an issue in Zoho Forms, which is a basic but very serious and critical bug.

They too accept the bug in the email.

But on the community page, they just closed the ticket.

Even my reply is not reflected there.

This is the correct way of support?

Many community members are always complaining about the support.

I would like to remind you, we are paying every month.

But the product has still bugs and no proper support.

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