Cost Report

Hello,

I'm looking at buying a subscription for Zoho Desk and one of the requirements for my departments next ticking system is to be able to run a report that can break down costs for my team.

For instance. We have 9 departments within our organization and we currently tag our tickets with the "type of ticket", i.e. user error, application error, vendor error, hardware issue, supply chain issue, or other.

In our current ticketing system I can run a report by department, by user, by tag, but I can't assign costs to the agents...

My finance department wants to be able to generate reports in such a way that does the following by date:
Department Name / TAG Type / Agent / Cost to complete that ticket

Department Name / TAG Type / Agent / Cost to complete that ticket

etc

Then a summary page that shows how much each department has "cost" by tag time over that time period.
Department A spent $X from M/D/Y to M/D/Y on TAG Name

Department A spent $Y from M/D/Y to M/D/Y on Next TAG Name

Department A spent $Z from M/D/Y to M/D/Y on Next TAG Name

etc...

Department B spent $X from M/D/Y to M/D/Y on TAG Name

Department B spent $Y from M/D/Y to M/D/Y on Next TAG Name

Department B spent $Z from M/D/Y to M/D/Y on Next TAG Name

etc...

Total Department A spend over that period is $(X+Y+Z).

Total Department B spend over that period is $(X+Y+Z).

etc...

I realize this is a convoluted question :) but wondered if this is something that Zoho Desk can do without integrating a bunch of other packages... or requiring a bunch of manual processing.

Thanks ahead of time!

Tim

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