CRM 'Connection' to Desk - "Use Credentials of logged in user"
From Desk to CRM, I can create a Connection in Sigma (to CRM) that gives me the option to Use Credentials of logged-in user.
In CRM, there is a separate option in setup for 'Connections'. As there is no specific Desk connector, I can create a 'Zoho oAuth' connector (i.e. "zohodeskfromcrm"), which allows me to talk to Desk from CRM using the following:
response = invokeurl
[
URL :< URL>
type :POST
parameters:data.toString()
connection:"zohodeskfromcrm"
];
The problem is, all function calls originate from me, even if the workflow is executed during another user's session.
My question:
- Sigma Connections support 'Use Credentials of logged in user'
- Can CRM connections do the same?
- Is there a better method to make API calls to Desk, from CRM, in an efficient manner?
- (For example, creating a private comment against a ticket in Desk from a logged in CRM user)
Thanks