CRM - New user Mobile access Error: USER_NOT_ACTIVE

CRM - New user Mobile access Error: USER_NOT_ACTIVE

CRM - New user Mobile access Error: USER_NOT_ACTIVE 

i have integrated the CRM with Google apps and tried to access via android app mobile. it says 

Error while:
authentication. (USER_NOT_ACTIVE).

however I am to login via http://crm.zoho.com 

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