Data encryption - Zoho Desk iOS

Hello, Everyone!

In the recent iOS version(v2.8.23) of the Zoho Desk app, we have supported data encryption. As a part of HIPAA Compliance, the Zoho Desk mobile app now allow users to encrypt the Desk mobile database as an additional layer of security.

We have also supported 'Admin Forced Encryption', which automatically encrypts the data for all the users within an organization when Data Encryption is enabled for the organization.

If you would like to enable the 'Admin Forced Encryption' for your organization, please drop an email to desk@zohomobile.com and we'll get right back to you.

How to enable the Encryption on the mobile app?

Users can enable the encryption by following the steps mentioned below:

Open the Zoho Desk app.
Go on to settings.
Scroll down to select 'Privacy & Security'.
Enable the 'Data Encryption' option.

Decryption:

Open the Zoho Desk app.
Go on to settings.
Scroll down to select 'Privacy & Security'.
Disable the 'Data Encryption' option.

Please update the app to the latest version directly from the App Store or using the link given below:

Zoho Desk - App Store

Feel free to reach out to us at desk@zohomobile.com or submit feedback (open the Zoho Desk app > go on to settings > select 'Feedback') anytime you need any assistance and we'll be happy to assist you.

Have a great day!

Regards,

Sneha