Data Privacy with Platform Consents

Data Privacy of customers is our utmost concern and with Platform Consents —our newest update, we are taking data privacy to the next level. Cliq Platform enables users to interact and customise the interface and workflow right within Cliq.

With components like Commands, Bots, Message Actions, Buttons ,Schedulers and now Forms , the Cliq Platform enables you or your team to automate everyday work activities by connecting Cliq with different applications.

We're introducing Platform Consents to let users know—their data is safe with us and any Cliq component will be able to access their data only upon the user's explicit permission.

How do platform consents work?

All Cliq components trigger a deluge script on execution. This deluge function can access

Cliq objects which hold the user identity and the chat context
Deluge tasks which can pull data or trigger an action in other Zoho services - through Connections
External APIs to fetch / push data to a third-party services and Zoho services - through Connections

First time execution of any internal component will throw a dialog pop-up to the user asking them to grant permission for the command (or) bot (or) message action (or) function to access/ authenticate the variables, APIs and deluge tasks used in the respective component's code. The component will be executed to give a response only if the user agrees to grant access.

Permission validity

All granted permissions are valid for 60 days and will be revoked automatically once this period is over. Users can also manually revoke permissions at any given point of time.

Consents for Cliq Extensions

During extension installation, the Organization Admin will be asked to grant permission for the extension to access their Organization information.

Let's look at a few examples, on how platform consents work.

/nearby command

The /nearby command helps to pull information about nearby places (bank, restaurant, hospital etc) using Google Maps API. On executing this command for the first time, a consent prompt is displayed to the user with the following details:

The Cliq deluge objects used to access your profile information.
Deluge tasks associated with any Zoho service to access data from the respective services. This should either be with your authentication or the Admin's authentication.
APIs of any third party services. This should either be with your authentication or the Admin's authentication.

@Poll Bot

The @PollBot from the Poll Extension on the other hand, displays the consent prompt when a user sends a message for the first time.

We believe data privacy of our customers is taken care of with this implementation in the Cliq Platform. If you've developed a Cliq component or about to use one, you will be seeing a consent pop up asking your permission to provide access.

Try creating any component in Cliq to experience how consents work. We would love to hear what you think!

Best,

Manasa

Zoho Cliq

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