Delete Ticket Comment API Can't Delete Other Agent Comments

Delete Ticket Comment API Can't Delete Other Agent Comments

I have a script to search for comments with a specific tag, then I want to delete that comment. It's a pretty basic script. My connection is using a generic "service account" to handle our functions, that account is a full admin and the connection has all the required API permissions. My problem is, the function cannot delete comments made by others, it gets "{"errorCode":"FORBIDDEN","message":"You are not authorized to access this resource."}". It can delete comments made by my service account. 

  2. deleteCommentURL = "https://desk.zoho.com/api/v1/tickets/" + TicketID + "/comments/" + commentID;
  3. deleteComment = invokeurl
  4. [
  5. url :deleteCommentURL
  6. type :DELETE
  7. connection:"saconnection"
  8. ];


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