Hello,

I've successfully mapped my domain name to Zoho Desk (https://help.brightpen.ai) but now I'm having trouble with DKIM authentication.

I clicked on Email > DKIM Authentication and then clicked on "Verify". Then I added the DNS records as instructed.

However, it still says "Not Verified" and under "TXT Record Value" it says "Cannot be verified due to incorrect TXT record."

Note: I have 2 TXT records on my domain's DNS with same value but different hostname, I think that's for the email.

what am I doing wrong here?