Hello,

It would be very helpful to have the following features:

1) The ability to edit the call disposition after closing the call window/popup.

The current UI does not allow re-opening the window after you exit the call wrap-up. However, it is possible to add notes about a call in the logs. Would it be possible to enable editing of the disposition from the logs, in case the agent forgets to put the disposition at the end of the call?

2) Include the disposition in the exported call report.

We use CSV data to get better insight into call outcomes, and it would be useful to have the disposition in the exported file.

Thanks,

Robert