email templates not displaying to select from

Hello,

I am a brand new user to Zoho CRM, I have created a few email templates, put them in a new folder and shared the folder publicly, however, I cannot see the templates to select them to send.

I have even made them favorites but they still do not show up, the folder is not in the selection options either. (Implementation folder)

Do I somehow have to activate the folder or templates? I have watched multiple youtube videos and searched through documentation but find nothing related to this.

Thanks,

Lori Swengel

lswengel@rtmsmail.com

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