Hello everyone!

This feature is being released in a phased manner and is currently available upon request. To request early access, click the registration link and provide your details. We will enable the feature for your Desk account. 

In an age where businesses heavily depend on technology, protecting sensitive information is more crucial than ever. This is where Desk's standard field encryption play a pivotal role in safeguarding your data.

Zoho Desk now allows businesses to encrypt standard fields in the layout, like customer names, email addresses, and phone numbers using the Advanced Encryption Standard (AES). This virtual lock ensures confidentiality, prevents unauthorized data access, and aligns with data protection regulations such as GDPR.

Previously, only custom fields could be encrypted, but now users can also encrypt standard fields. Read our knowledge base article to learn more about Field Encryption in Custom fields. 

Let's look into some use cases where sensitive information can be safeguarded using standard field encryption.

Financial institutions and customer data protection

In the financial sector, where customer information is routinely collected, the challenge lies in preventing data breaches and unauthorized access when storing that data in cloud databases. Encrypting standard fields like account names, addresses, and phone numbers is a practical solution. This encryption enhances data security, ensuring the protection of customer information.

Healthcare providers and patient confidentiality

Healthcare providers must frequently handle confidential patient information, necessitating a balance between maintaining confidentiality and complying with data protection regulations. Encrypting standard fields that contain patient names, contact details, and medical records is useful. This approach not only aligns with regulatory requirements but also establishes a robust safeguard for preserving patient confidentiality in the digital age.

E-commerce platforms and customer profiles

E-commerce platforms store extensive customer data, raising concerns about unauthorized access during customer support interactions. Encrypting standard fields such as customer names and email addresses provides a pragmatic solution. This encryption puts businesses in control of data visibility, ensuring that only authorized individuals can access customer profiles, thereby instilling trust in every customer interaction.

To know more about how to encrypt standard fields and best practices, refer to our help article - Encryption for standard fields in Zoho Desk.

We encourage everyone to request early access and try out this new feature. Please share your feedback and experiences by commenting below. 

Thanks and have a great day!

Regards,

Varsha P | Zoho Desk - User education