Error Performing Transition Via API

Error Performing Transition Via API

Hello,

I have a custom function in Zoho Desk that will transition tickets. The function was working great until I made two of the transitions common. I am able to transition it from the Original state via the function, but not from the newly added common state. I revoked the blueprint on the ticket, put it back in, turned off the blueprint, turned it back on. Additionally, I am able to manually transition the ticket, but get the following error in my function:

{"errorCode":"UNPROCESSABLE_ENTITY","message":"Validation failed for the condition : Exception occured while performing transition : 488467000042394165 for the entity : 4*************** : BP_E17:Exception while performing transition : 488467000042394165: BP_E18:This transition can't be performed from the given state: 488467000042394145"}

I noticed that the API documentation is lacking on this topic. But here is what works for the original states:
transitionTicket = invokeurl
[
url :"https://support.zoho.com/api/v1/tickets/" + ticketId + "/transitions/" + transitionId + "/perform?portalname=************"
type :POST
parameters:params
connection:"********"
];
info "Transition Ticket: " + transitionTicket + "";

Thanks for your help!!
    Zoho Desk Resources

    • Desk Community Learning Series


    • Digest


    • Functions


    • Meetups


    • Kbase


    • Resources


    • Glossary


    • Desk Marketplace


    • MVP Corner


    • Word of the Day


      Zoho CRM Plus Resources

        Zoho Books Resources


          Zoho Subscriptions Resources

            Zoho Projects Resources


              Zoho Sprints Resources


                Zoho Orchestly Resources


                  Zoho Creator Resources


                    Zoho WorkDrive Resources



                      Zoho Campaigns Resources

                        Zoho CRM Resources

                        • CRM Community Learning Series

                          CRM Community Learning Series


                        • Tips

                          Tips

                        • Functions

                          Functions

                        • Meetups

                          Meetups

                        • Kbase

                          Kbase

                        • Resources

                          Resources

                        • Digest

                          Digest

                        • CRM Marketplace

                          CRM Marketplace

                        • MVP Corner

                          MVP Corner




                          Zoho Writer Writer

                          Get Started. Write Away!

                          Writer is a powerful online word processor, designed for collaborative work.

                            Zoho CRM コンテンツ




                              ご検討中の方