Excel App Remote Line Break / Carriage Return Doesn't Work

Scenario:

Remote technician uses a windows 10 machine to connect to a remote windows 10 machine (Unattended Remote Access). Once connected, launches Microsoft Excel and edits some cells. Issue is when he/she tries to insert a line break inside of a cell (carriage return), none of the keyboard key combinations work.

Another Scenario:

Locally, the same technician can open excel app, and press ALT+ENTER. So it works on local installation of excel.

Third Scenario:

Another technician can log into the same remote machine (using a Mac) and enter a line break using OPTION+ENTER. And it works.

We need that keyboard combo that allows us to insert a line break (on the remotely administered windows machine). Can you please help with this?

Thanks

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Sticky Posts
Release Notes: Version 1.91, February 2015
Unattended Access (Beta) is live! Unattended Access, a feature requested by a lot of our customers is live now. Currently, it's in beta. You can add up to 100 computers per Technician subscription. They can also be accessed by your organization members. My Computers list in Zoho Assist home page will always display the online status of your unattended computers. You can rename the computers whenever you wish. Currently, Unattended Access can be configured only for Windows computers. Nevertheless,