Facing WhatsApp live chat session issue for zoho desk

Facing WhatsApp live chat session issue for zoho desk

Currently facing issue related to the WhatsApp live chat session in Zoho Desk. Specifically, unable to receive whatsapp messages.

Also, reviewed the configurations on both Mac and Windows platforms,  checked on different browser. To further investigate, tried to replicate the issue on a personal laptop. Despite this, the problem is the same.

We appreciate your efforts in resolving this issue promptly.