Feedback/Suggestions

We just installed SalesIQ on our website and I'm loving it. Two suggestions:

1. I think I've seen this suggested already, more personalization would be nice. as an example, unless I'm missing it there is no ability for the chat window to show user avatar? Which is strange since there is a place for users to attach an avatar.

2. Please consider adding some fun/endearing features that make chat more fun for visitors. As an example I just got chat support on a site and the support person sent me a gif like this.

Thanks

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