For Log a Call, "Call Type" menu needs more options, like "Left a message" and "Received a message".

When logging phone calls, the "Call Type" menu is locked and only has 3 choices. Outbound, Inbound, and Missed. Since it is not limited to only IN or OUT, then it should have more useful options other than only "Missed". It is a locked system field. It would be great if we could edit the choices, but if not, add some.

When you log an outbound call now, it forces you to use a Outgoing Call Status of "Completed". But, if you just tried to call or left a message, you did not "complete" the phone call. OK, you can put "left a message" somewhere else, but it messes up reporting for KPIs: actual calls where you talked to someone, vs just attempted to call or left a message or received a message.

At a minimum, "Call Type" should allow for logging calls other than the 3 current types.

Please add:

Left a message
Received a message
Attempted
Other

See the screenshots of current menus attached.

Alan Lee

www.OAKMerge.com

Import/Export/ Integration engine for Zoho CRM

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