Hello,

We currently use Mail Merge in Zoho and the templates are made in Microsoft Word (we prefer this to Zoho docs).

Recently all the formatting of the docs goes completely wrong when we mail merge! This means we have to manually amend each document after the mail merge process (which of course, ruins the whole point of mail merge in the first place!). This is happening with old docs (that were previously fine), and for new documents uploads or edited.

Font changes, logos disappear and tables shift etc.

Can you please explain this and let me know how we fix it?? It is causing a huge problem with our business.

Many thanks,

Melanie