Generate an heatmap for applications with private area

Hello,
I'm trying to create an heatmap of my B2B e-commerce main page in order to track what search functions are most used by our customers.

Problem is: I get an "Unable to load site" error message (see attachment).

I suppose the problem is linked to the fact that PageSense is not able to login and, as a consequence, is not able to "see" the main page.

Can this be the reason? If yes, how can I solve the problem?

Thank you

Zoho Desk Resources

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