Get the privilege to decide the type of fields that you would like to put up on the chat windows!

Not a big fan of the choices that we provide you with, when it comes to the input fields that you put up in the chat windows on your website(s)? Find those fields prompting for name and email address of the visitors every time to be old school?

Cool, we have a JS API which would help you guys!

Shall we just consider a quick example on how to use this cool API?

.customfield.add()

Today let's consider two scenarios,

Customer support perspective: You run an online restaurant and provide your customers with 24/7 support via live chat.
Sales perspective: You run a restaurant, and have also provided an option for your customers to order food from the official website of your restaurant via live chat.

Tip anyone?

You can use the method " callback:function(value){ }" in the code snippet to procure, utilize and process the value that your customers choose or types out in the particular input field.

Intrigued? Not only these we have lot more in store for you! And yeah you can grab sample codes from here !

Do check our JS API document to know more and do give this API a try!

Thanks for sticking around guys!

Fond regards,

Bala

Zoho Desk Resources

Desk Community Learning Series
Digest
Functions
Meetups
Kbase
Resources
Glossary
Desk Marketplace
MVP Corner
Word of the Day

Topic Participants
Bala R B
Laurent Devos
Michael J.

Sticky Posts
Plug Sample #4: Improve your customer interacting experience by letting Zobot remember your website visitor name!
Hi Everyone! In our Plug sample series, we have another simple yet efficient plug for your Codeless bot builder. Before that, I have a question. Let's say you go to the same coffee shop everyday for your morning coffee. Wouldn't you be happy if the waiter