GoCardless Mandate Sync Question

Hello,

When syncing our customer database with GoCardless, some customers aren't working despite both email addresses matching in Zoho Books and GoCardless.

Also what do we do about customers where they are associated with multiple accounts as these aren't working either. i.e. Mr Smith is responsible for paying for himself and his mothers account. Therefore the same email address in required for both the accounts. This wasn't an issue on our previous accounting software but I can't seem to figure this one out as it seems that Zoho Books can't have the same GoCardless email address associated with more than one account.

Any help appreciated.

Thanks.

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