Hi Zoho,

I have been looking through the following articles.

https://help.zoho.com/portal/en/kb/desk/for-agents/articles/organizing-your-knowledge-base-content
https://help.zoho.com/portal/en/kb/desk/for-agents/articles/restricting-access-to-knowledge-base
https://help.zoho.com/portal/en/kb/desk/for-administrators/multi-channel-support/knowledge-base/articles/adding-and-managing-user-groups

To be honest, I think the information is there, for whatever reason I am not joining up the dots!

The KB in the Help Center was initially set up with Agent access only.  We want to make this available now for all Registered users.

The Category is set to Groups to allow Agents only access at the moment.




All articles (that I have checked) have Registered Users as their only option.



I think I am missing something.  Do I need to add all registered users to a Group?  How do I set the system and the categories, and sub categories along with any related articles (in one go!) so that only registered users can see them?

I know this is in there somewhere, but if you can clarify this further for me it would be appreciated!

Many thanks

Rich