Help - settings / info regarding Criteria to Trigger Bot (so not to annoy repeat visitors)

Hello,

I cannot find more detailed information on "Criteria to trigger bot" settings. I realise some settings are obvious...but others are not eg. "Number of past chats"; does this include bots? Does it include bots that visitor did nor respond to? Is there any help page that provides information on the various criteria options?

Meanwhile, could you please help with this requirement? — "Settings to show the bot only 1 time to a person within a 14 days"

eg. For all visitors show "Zobot X", but only if "Zobot X" has never been seen or not been seen in 14+ days.

Basically, I want every visitor to have the opportunity to see the Zobot, however I do not want to annoy them by displaying it again if they return to the site in a short timeframe.

Thanks in advance

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