Hi,

I couldn't find how to add Ticket Creator field. To be clear, I need to see Ticket creator name and Team she/he belongs to. Also this fields should fill automatically when agent opens new ticket. This is very necessary information for our company.

Is this possible? I see that I can find information in History tab but this is not relevant for us.

As I guess ticket owner is the person to whom this ticket is assigned to and this field changes automatically.