How to Initiate WhatsApp Message on SalesIQ?

How to Initiate WhatsApp Message on SalesIQ?

I've just activated a Business WhatsApp phone number through SalesIQ because of its touted omnichannel chat approach. Sounds exciting. I understand that when a customer sends me a WA message, I can reply to it on SalesIQ and keep the chat going, perfect.

Supposedly, Biz WA also allows a limited number of business-initiated messages. When I used a stand-alone Biz WA app (on the phone or web), I could send a message to any contact. However, because I could not keep the app as only one service can be connected to a number (SalesIQ), I lost that ability. Ironically, the very own Zoho CRM's Business Messaging service, which CAN send WA messages from CRM to my contacts, tells me I cannot connect this number because it's used by another service. Duh, it is a service from Zoho, SalesIQ!

How in the world can I send a message in SalesIQ, then? It's not even marketing, but requesting a new service from my old partner. I don't have an ongoing chat with him (all chats were lost during the move from WA app to SalesIQ). I'm going crazy looking for an answer.


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