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• Allow customers to choose meeting venue and meeting duration on booking page

  My business primarily involves one-to-one meetings with my clients. Given the hybrid-work world we now find ourselves in, these meetings can take several forms (which I think of as the meeting "venue"): In-person Zoom Phone call I currently handle these

• Improved configuration experience for Zia AI features

  Hello everyone, Zia, the AI assistant built in to Zoho Creator, powers a range of capabilities—from generating forms and suggesting fields to writing Deluge scripts and running AI agents—that help you build applications faster. Until now, configuring

• Cdata - Looker Studio Community Connector Error to Zoho CRM

  Hi! Has anyone encountered the error message below when trying to connect to Zoho CRM from Looker Studio, and found a solution? I opened a ticket wih CData but didn't hear back.

• Can I add Conditional merge tags on my Templates?

  Hi I was wondering if I can use Conditional Mail Merge tags inside my Email templates/Quotes etc within the CRM? In spanish and in our business we use gender and academic degree salutations , ie: Dr., Dra., Sr., Srta., so the beginning of an email / letter

• Zoho CRM v2.1 deprecation or sunset plans ?

  Hi Team Wanted to know if there is any plan to deprecate v2.1 CRM apis https://www.zoho.com/crm/developer/docs/api/v2.1/ and if yes by when

• i cant able to transfer data

  i cant able to transfer all data in folders (multiple data) from ONEDRIVE Microsoft to the ZOHO work drive. Each time I can only send 1 file. like 1 photo, 1 audio. It's not very useful for me. Please give me a solution to upload multiple files at a

• How many Zoho Sales IQ do I need?

  Hello, We are a SME currently moving from Hubspot to Zoho. We are already using Zoho books and CRM, I am wondering how many ZohoSalesIQ account do I need? We mostly need to track our website users, no need for chatbot or anything. I am thinking to buy

• Email Password Reset - Vishal & shaik Vali Babu

  Hi Team, The below-mentioned employees are unable to log in to their Gmail due to a password error. Kindly look into this on priority vishal.r@jumbotail.com shaik.babu@jumbotail.com

• Where can I find the best mail backup tool for Windows?

  Later this evening I found Mail Backup Tool in google. Actually I was looking for a solution to download/save emails to my local drive. As I had plenty of important data stored in my email account. So i was not in a mood to take this thing lightly. This made me curious to found any software which can help me to backup my data to hard drive. Then I found the above application which was like a gem. A complete email backup solution for Zoho Mail, Gmail, Yahoo Mail, Office 365 and more than 40+ email

• Zoho Desk data sync shows repeated “temporary error” after successful syncs

  Hi everyone, we are currently using Zoho Analytics with a data synchronization from Zoho Desk. In the synchronization history, I can see a repeating pattern: the sync runs successfully, but shortly after that, another sync entry fails with the message:

• Zoho ERP | Product updates | June 2026

  Hello users, We launched Zoho ERP on January 23, and since then, our goal has been to help businesses streamline and manage their operations with greater efficiency, flexibility, and control. Since the launch, we've continued to enhance the platform every

• Integration problem between zoho crm and zoho forms for an update in zcrm, with two mapped custom fields

  Hello everyone, I need to correct an existing integration between Zoho CRM and Zoho Forms: the use case is that a user needs to send an email to a contact, who will click on a button in this email, redirecting to a Zoho Forms. The contact can update or

• Marketing Tip #40: Build trust by adding a contact option on every page

  Customers are more likely to buy when they know help is easy to reach. A visible contact option like chat, email, or a contact form, reassures shoppers that there’s a real team behind the store and that support is available if they need it. This is especially

• WhatsApp Campaign not appearing in Zoho Marketing Automation data import

  I'm setting up data import from Zoho Marketing Automation into Zoho Analytics, but WhatsApp is missing from the available modules. I can see Journeys, Email Campaigns, SMS Campaigns, Users, Lists, and Leads but no WhatsApp Campaign option.

• Ticket Status Colors

  Hi everyone, In Zoho Desk, I’m trying to assign colors to my Ticket Status values, but I do not see any option in the admin panel to do this. Right now, they all show as plain black text. Where can I change the color for each Ticket Status? Or is this

• 【無料／オンライン】7/22開催｜Zoho ワークアウト｜ユーザー同士で学び合うオンラインもくもく会

  ユーザーの皆さま、こんにちは。 コミュニティグループの中野です。 7月開催の「Zoho ワークアウト」のご案内です。 本イベントは、Zohoユーザー同士で交流しながら、 設定・検証・運用改善を進めるオンラインの「もくもく会」です。 「設定を進めたいけれど、一人だと手が止まってしまう」 「他社がどう活用しているのか知りたい」 「同じ課題を抱える仲間と話したい」 そんな方にぴったりのイベントです。 ▶︎ 参加登録はこちら（無料 ） URL：https://us02web.zoom.us/meeting/register/t7lA28wlQceRW6sZpeFEhQ

• ScreenPop > Ticket integration?

  I'd like a way for my agents to operate this way: 1) Incoming call activates a ScreenPop. 2) If phone number matches a number in the database and any tickets exist for that company, show those ticket references (links) in the ScreenPop, allowing the agent

• Deleting unwanted ticket replies

  Hello, In a Zoho Desk Ticket thread, sometimes one of the recipients has auto-reply activated. This creates a new message in the Ticket thread that not only pollutes the thread, but most importantly cannot be replied properly because usually auto-reply e-mails don't do "reply all", so the other recipients are not included. I want to delete such a message in the Ticket thread. I searched the help of Zoho Desk, but only found a way to mark as Spam (https://help.zoho.com/portal/kb/articles/marking-support-tickets-as-spam)

• Creating packages according to actual shipping processes

  Hi community. I would like to ask a question to see if there's a better method or workflow for the creation of packages in Zoho Inventory. There is a little confusion in some of Zoho's language relating to the use of term Packing Slip when connected to

• i cant renew my domain bfftube.cloudns.cc

  i cant renew my domain bfftube.cloudns.cc because its a free subdomain from cloudns and you cant renew it its always active can some fix this becasue again there is no way to renew it becasue its free subdomain and again its always active

• Add conditional statements to insert or not clause or text according to dynamic CRM fields

  Hello, I would like to contsruct my contracts dynamically with conditional statements (IF, ELSE, etc) For example, according to specific CRM dynamic fields, I want to insert or not some clauses or text Would it be possible to add that feature? Best

• Subject: Message bar - reducing height and adding scrolling/rotating messages

  Hello Zoho Commerce Support, I am building my store (Moksha Collections) and have the Message Bar enabled and positioned at the top. I have two questions: 1. Height: Is there a native setting to reduce the height (thickness) of the message bar? It currently

• Client Script actions on related list change

  Hey all! We have our calls automatically logging into our deals module through some custom functions. Looks like by default, the calls are related to the contact and not the deal. We have made some workflow rules and functions to have the calls automatically

• Migrating my Yahoo Mail to Zoho

  Hi.  I'm new to Zoho, having come over from the blighted Yahoo.  I've signed up for the free webmail but I notice there's no web-based migration in this version.   Would I be able to upgrade as an individual, in order to be able to migrate my emails from Yahoo.  There's well over a decade of emails, so I'd probably appreciate the extra space too. TIA

• Application-Level Save copy of sent emails

  It would be really helpful to be able to turn on/off the Save copy of sent emails at a per application level, so some applications can save in the sent folder and others don't.

• Deluge Editor Code Reformatting and Dark Mode Support in Zoho Creator

  Hello Zoho Creator Support Team, I’m enjoying Zoho Creator but facing an issue with the Deluge editor—it's automatically reformatting my code (removing spaces, changing brace placement). Is there a way to turn this off? Also, is there any option to enable

• Cookies Consent Management in Webforms

  Hello Everyone! We are excited to introduce Cookie Consent Management for webforms. Read on to learn more. Webforms are online forms embedded on websites that allow users to submit data and create records in Zoho CRM. These forms utilize cookies to track

• Urgent Escalation Request - Severe Performance Issues and Errors in Zoho Desk

  Hi, I am experiencing a serious issue with my Zoho Desk account. Since Sunday, we have been encountering error messages such as "Unable to process your request" when attempting to open new tickets or update information in existing tickets. In addition

• Sortie de Zoho TABLE ??

  Bonjour, Depuis bientôt 2 ans l'application zoho table est sortie en dehors de l'UE ? Depuis un an elle est annoncée en Europe Mais en vrai, c'est pour quand exactement ??

• Suggestion: A Next-Generation Video Platform for the Zoho Ecosystem

  Dear Zoho Team, I hope you are doing well. I would like to share an idea that I believe could become a major addition to the Zoho ecosystem. Just as Google has YouTube, I believe Zoho could build its own video-sharing platform. It could offer familiar

• Canvases Auto-Skewing/Adding Scroll Bars When They Were Not There Prior

  Is anyone else noticing rendering issues in their canvases today? It seems to be mainly icons which now have scroll bars added which makes them all look off, though some fields seemed to revert to squished length as well. Were the icons replaced with

• Can't Figure out Books and level 2 payment data

  Hello, I am having trouble figuring out how to collect level 2 payment data as required by my payment gateway. Last month it cost us almost $5000 in fees because of this. We are invoicing our clients with books and they pay through the link in that email

• Invoice template with sales tax totals

  Hi everyone,  I am trying to edit my invoice template so that only the total sales tax collected for my tax group shows up. Right now, under by sub total, each individual tax shows up and that takes up a lot of unnessary space, so I just want the one

• Why is the ability Customize Calls module so limited?

  Why can't I add additional sections? why can't I add other field types than the very limited subset that zoho allows? Why can I only add fields to the outbound/inbound call sections and not to the Call Information section?

• Getting an error when trying to use the Zoho Desk Resources with our Zobot chat

  Hello, When I try to set our Zobot AI Card Training to Zoho Desk resources I get an error when testing it and it bypasses the bot completely. When I try to switch it to the Zoho SalesIQ resources option in there it will list some articles but not give

• Kaizen 249: Build an AI Room Recommendation Assistant with CRM Widgets, Catalyst, and Zia Agent

  Welcome to another week of Kaizen! This Kaizen post is inspired in part by Zoho CRM’s hospitality use-case article, which presents a broader AI-powered CRM approach for guest personalization and hotel operations. That use case spans additional scenarios

• Issue with Zoho Assist Unattendend Agents Showing Offline

  Hello! I noticed that a large number of my unattended devices began showing as Offline earlier this morning (around 745am Mountain time). I checked the Zoho Assist status page but it's not showing any outages. The issue seems to be randomly occurring

• Access millions of Unsplash photos directly from the Theme Builder

  Hello form builders, We're excited to introduce a new enhancement to the Zoho Forms Theme Builder. You can now browse and apply millions of high-quality images from Unsplash without leaving the Theme Builder. There's no need to download images, switch

• Increase the Field Instructions Character Limit

  Hi, I would like to be able to write longer instructions, today I have to then add a Description field which is then not close to the field like the Instructions are, so doesnt look correct. Thanks Dan

• Automate agreement workflows with Zoho Sign and Zoho MCP

  Hi everyone, We're excited to announce support for Zoho Sign in Zoho MCP. With Zoho Sign's MCP server, you can connect Zoho Sign to Claude, Cursor, Windsurf, GitHub Copilot, or any MCP client of your choice and handle your entire signing workflow using

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