I have a problem where an agent opens a ticket to another department, which he does not have access to. This lack of access means he cannot send emails or see the tickets on behalf of the technology department in this instance.

When he opens this ticket, it vanishes from the originating department and goes to the other department. One way to solve this is by sharing the ticket with the department, but it seems that it remains visible to everyone there.

Is there any way I can make this functional?