I'm not receiving emails in my Zoho Desk.

I'm not receiving emails in my Zoho Desk.

Hello there, I hope you are doing well. I have a problem, I'm not receiving emails in the tickets section. I have already set up forwarding from my cpanel to my default Zoho support email, but I'm not receiving anything on Zoho desk. I've checked multiple times and they're not coming through. Can you please help me? Thank you!