Increase the Number of Appointment Reminders in Zoho Bookings

Dear Zoho Bookings Support Team,

We'd like to propose a feature enhancement related to appointment reminders within Zoho Bookings.

Current Functionality:

Zoho Bookings currently allows configuring a maximum of three reminders for upcoming appointments. These reminders can be set at specific intervals before the meeting, such as "Days Before," "Hours Before," or "Minutes Before."

Feature Request:

We propose increasing the number of appointment reminder options available within Zoho Bookings. This would allow for greater flexibility and customization in our communication with clients.

Benefits:

Having more reminder options would allow us to:

Implement a multi-layered reminder strategy: We could send reminders at different intervals leading up to the appointment, ensuring clients and agents receive timely notifications regardless of their preferred reminder timing.

Reduce missed appointments: By sending reminders at strategic points, we could potentially decrease the number of missed appointments and improve our booking success rate.

Example:

We could send a reminder 2 weeks before the appointment, another reminder one week before and then another one 24 hours beforehand, and a final reminder 30 minutes prior to the meeting time. This multi-layered approach would significantly increase the likelihood of clients remembering their appointments.

Conclusion:

Expanding the number of available appointment reminders would empower us to create a more comprehensive communication strategy and enhance the overall appointment management experience for both ourselves and our clients.

Thank you for considering this feature request. We believe this would be a valuable improvement for many Zoho Bookings users.

Sincerely,

Ram