Integrated Zobot (Dialogflow) only working sometimes

Hi,

I'm super happy with the progress for the Zobot and for integrating with Dialogflow and merging the SalesIQ chat with Zoho Desk - so great work!!!

Though, I have a small problem: when testing my bot on my webpage, it only appears sometimes. Normally what happens is that it only shows the normal SalesIQ chat, and if I don't accept the chat as a agent for 60sec, it gives the standard message for no agents available. However, at this point it does not show the Zobot, instead it does not allow the visitor to write anything, and neither create a new chat thread.

Can you please help me to define so that the Zobot always is the first to respond and the agents gets notified so they can take charge if available or necessary?

thanks

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