Issue logging into headless (GUI less) Linux servers via Unattended Access remote sessions using 'command prompt'

Hi All, is anyone else having issues logging into linux servers using the command prompt remote access? Zoho Support have admitted they made a irreversible change that now prompts for a login prompt. But we still cannot get a command prompt. Root will not work as its not the console, and secondary accounts simply comes up with "Access denied" when it tries to run the shell. This permission issue is with Zoho software, not the users shell (which works fine using ssh for example).

Anyone else effectively locked out of their systems since this change?

thanks

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Release Notes: Version 1.91, February 2015
Unattended Access (Beta) is live! Unattended Access, a feature requested by a lot of our customers is live now. Currently, it's in beta. You can add up to 100 computers per Technician subscription. They can also be accessed by your organization members. My Computers list in Zoho Assist home page will always display the online status of your unattended computers. You can rename the computers whenever you wish. Currently, Unattended Access can be configured only for Windows computers. Nevertheless,