API Timeout Issue Starting on 05.09.2024

Since this morning, we've been encountering issues with API requests, with many of them timing out unexpectedly. After extensive testing and debugging, we found that the timeouts occur randomly, potentially due to a throttling limit or an API usage capacity per seconds or minutes.

Interestingly, when making the same API requests from different IPs or localhost, no timeouts occur. This leads us to believe the issue could be related to limits based on IP or domain.

This log is used to track when the timeouts occur. As you can see, the timeouts happen at random intervals—sometimes after the first request, other times after the second, fifth, and so on. There's no consistent pattern.

2024-09-05 16:14:24 - get - https://www.zohoapis.eu/billing/v1/customers/ID1
2024-09-05 16:14:24 - get - https://www.zohoapis.eu/billing/v1/subscriptions
2024-09-05 16:14:34 - https://www.zohoapis.eu/billing/v1/subscriptions?customer_id=ID1 - Curl Error:Connection timed out after 10001 milliseconds
2024-09-05 16:16:01 - get - https://www.zohoapis.eu/billing/v1/customers/ID1
2024-09-05 16:16:01 - get - https://www.zohoapis.eu/billing/v1/subscriptions
2024-09-05 16:16:01 - get - https://www.zohoapis.eu/billing/v1/subscriptions/ID1
2024-09-05 16:16:01 - get - https://www.zohoapis.eu/billing/v1/subscriptions/ID2
2024-09-05 16:16:02 - get - https://www.zohoapis.eu/billing/v1/subscriptions/ID3
2024-09-05 16:16:02 - get - https://www.zohoapis.eu/billing/v1/subscriptions/ID4
2024-09-05 16:16:12 - https://www.zohoapis.eu/billing/v1/subscriptions/ID4 - Curl Error:Connection timed out after 10001 milliseconds
2024-09-05 16:16:20 - get - https://www.zohoapis.eu/billing/v1/customers/ID1
2024-09-05 16:16:30 - https://www.zohoapis.eu/billing/v1/customers/ID1 - Curl Error:Connection timed out after 10001 milliseconds
2024-09-05 16:16:33 - get - https://www.zohoapis.eu/billing/v1/customers/ID1
2024-09-05 16:16:33 - get - https://www.zohoapis.eu/billing/v1/subscriptions
2024-09-05 16:16:33 - get - https://www.zohoapis.eu/billing/v1/subscriptions/ID1
2024-09-05 16:16:43 - https://www.zohoapis.eu/billing/v1/subscriptions/ID1 - Curl Error:Connection timed out after 10001 milliseconds
2024-09-05 16:16:47 - get - https://www.zohoapis.eu/billing/v1/customers/ID1
2024-09-05 16:16:47 - get - https://www.zohoapis.eu/billing/v1/subscriptions
2024-09-05 16:16:47 - get - https://www.zohoapis.eu/billing/v1/subscriptions/ID1
2024-09-05 16:16:57 - https://www.zohoapis.eu/billing/v1/subscriptions/ID1 - Curl Error:Connection timed out after 10000 milliseconds
2024-09-05 16:18:06 - get - https://www.zohoapis.eu/billing/v1/customers/ID1
2024-09-05 16:18:06 - get - https://www.zohoapis.eu/billing/v1/subscriptions
2024-09-05 16:18:06 - get - https://www.zohoapis.eu/billing/v1/subscriptions/ID1
2024-09-05 16:18:16 - https://www.zohoapis.eu/billing/v1/subscriptions/ID1 - Curl Error:Connection timed out after 10001 milliseconds
2024-09-05 16:18:18 - get - https://www.zohoapis.eu/billing/v1/customers/ID1
2024-09-05 16:18:18 - get - https://www.zohoapis.eu/billing/v1/subscriptions
2024-09-05 16:18:19 - get - https://www.zohoapis.eu/billing/v1/subscriptions/ID1
2024-09-05 16:18:19 - get - https://www.zohoapis.eu/billing/v1/subscriptions/ID2
2024-09-05 16:18:19 - get - https://www.zohoapis.eu/billing/v1/subscriptions/ID3
2024-09-05 16:18:19 - get - https://www.zohoapis.eu/billing/v1/subscriptions/ID4
2024-09-05 16:18:19 - get - https://www.zohoapis.eu/billing/v1/subscriptions/ID5
2024-09-05 16:18:20 - get - https://www.zohoapis.eu/billing/v1/subscriptions/ID6
2024-09-05 16:18:30 - https://www.zohoapis.eu/billing/v1/subscriptions/ID6 - Curl Error:Connection timed out after 10000 milliseconds

Earlier this morning, I checked the status of the billing EU service API and confirmed there was an issue. However, after some time, the issue was resolved, and the status returned to green.

Zoho Desk Resources

Desk Community Learning Series
Digest
Functions
Meetups
Kbase
Resources
Glossary
Desk Marketplace
MVP Corner
Word of the Day

Topic Participants
Alexandru

Sticky Posts
Zoho Billing will discontinue support for older browser versions soon
Hello users, Starting from May 15, 2024, Zoho Billing will no longer support the following browser versions: Browsers Version Restrictions Firefox Browser Versions older than 100 Google Chrome Versions older than 100 Microsoft Edge Versions older than
Introducing Developer Space in Zoho Subscriptions
Hello devs! At Zoho Subscriptions, we're constantly looking for ways to empower the developer community. Our goal is to provide you with the tools you need to integrate Zoho Subscriptions with your other platforms, and we also want to make it easy to