I am currently working on an integration between Zoho SalesIQ and Zoho Desk. My goal is to automatically update a custom field in Zoho Desk with the SalesIQ Chat ID when a chat is converted into a ticket.

However, I have not been able to find a way to link these two platforms directly. I would like to know:

1. When a chat is converted into a ticket, is there a way to retrieve the SalesIQ Chat ID inside Zoho Desk?
2. Conversely, does Zoho SalesIQ store the Zoho Desk Ticket ID after conversion?
3. If neither of these fields is stored automatically, what would be the best approach to link them?

Your guidance on this matter would be greatly appreciated.