Mail Merge

I am about to give up on Zoho all together.

Something as simple as mail merge is making me pull my hair out. I have created 2 templates 2 different ways. One was through Zoho Writer and another.... I don't even know what it was called, but it was a pain in the butt.

Now, I go to my pipeline and select the deals I want to send an email to and select Mail Merge.

I get this

Mail Merge using Zoho Writer

No documents found.
Click here to import mail merge template.

So, I click on import. And I can only find one of the two templates I have created. I click on it, select the template and NO WHERE is there a way to import it. Only able to edit it.

This should not be that difficult. Fuck I am frustrated after trying to figure this out for the last 3 hrs. I do not have time to spend on such a simple task. I need to run my business.

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How to Add Users to your Organization in ZohoMail?
A better clarity so you can create other users to start using Zoho Mail. You can directly Add Users from the Control Panel to your Organization. You can invite users with the existing email address. If the person (user) already uses ZohoCRM, then you can import users from Zoho CRM. You can also import them using a .csv file. (if you are planning to add them in Bulk) In this topic, We will be discussing on how to Add and Invite users only. The Import options are self explanatory. ____________________________________________________________________________________________________________