I appriciate this request may be a very specific use-case, but here goes.

My company will be using desk as an internal helpdesk for various departments (2 to start with)

Users will submit personal requests to the People team re pay/contracts/employment etc

Users will submit bug reports/new development requests/access requests

As the owner of the Development department I want all my end users to see all of the tickets for this department in the "My Area" section or somewhere similar (so they can see my workload) but I do not want all of the People tickets to be viewable for obvious reasons.

Is this possible ?

I will have all employees set up as agents and end-users, with a separate permission set for People staff.