Hello,

sometimes you work on tasks that should be linked to a customer, but this specific customer should not see the tickets in the portal.

Currently, the following cannot be achieved:

-> leave the ticket in the department

-> keep the link to the contact person

-> hide it

You can move the ticket to an private department... But that is usually wrong, because the ticket should be processed where it is hidden.

Disconnecting the ticket from the contact person is also imaginably bad. I would like to know from whom this task originated and also be able to evaluate it (analytics etc.).

Regards,

Sven