meetings double

we are having trouble on use the video conference on meetings, some users specially rrhh@kdsenergia.mx (Ruben) it is the only member of my organization that can create video meetings and works, if I create or any other under kds.mx domain does not work video meetings, I mention the domain because is the only difference between users.

we have tried creating video meetings from calendar and we can create the video meeting but video does not work, not even the video icon shows, but if rrhh@kdsenergia.mx (Ruben) creates it, it works perfect, everybody can show video, if we try to create a meeting from the “meet now” icon on meetings no-one has the option to select audio or video meeting, only Ruben when he clicks the Botton he is the only one who has the option to select video or audio.

we have checked the configuration on every computer and the camera is on and configured , as I said if rrhh@kdsenergia.mx (Ruben) creates the meeting everybody's video work, but if any other creates the meeting video it does not work.

some other thing is that if I try to crear a webinar (thinking video meetings were not allowed, only audio), it says administrator has disable the video, which I have not but I do not know how to enable.

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