MS Outlook Add-In for Zoho CRM: Can't Download

MS Outlook Add-In for Zoho CRM: Can't Download

We've been using the older, 32-bit version of the Outlook plug-in for the past few years. I wanted to download and test the new MS Outlook Add-in for Zoho CRM, but every time I attempt to download the app from the Office App store, which takes me to Microsoft 365, I receive an error message stating "app can't be downloaded."

To answer the obvious questions:
  1. Yes, I've followed the instructions at https://help.zoho.com/portal/en/kb/crm/integrations/microsoft/ms-outlook-add-in-for-zoho-crm/articles/outlook-add-in-for-zoho-crm
  2. Yes, I'm logged in to my Office account when I attempt to download
We don't use Microsoft Outlook 365; we use Outlook 2019 MSO (16.0.10368.20035) 32-bit. It looks like the add-in is supposed to work with this version. 

So, I am looking for suggestions on how to make this work. If it can't work, then I'd like to know that, too. 

Thanks!

John Galich


    Zoho Desk Resources

    • Desk Community Learning Series


    • Digest


    • Functions


    • Meetups


    • Kbase


    • Resources


    • Glossary


    • Desk Marketplace


    • MVP Corner


    • Word of the Day


      Zoho CRM Plus Resources

        Zoho Books Resources


          Zoho Subscriptions Resources

            Zoho Projects Resources


              Zoho Sprints Resources


                Zoho Orchestly Resources


                  Zoho Creator Resources


                    Zoho WorkDrive Resources



                      Zoho Campaigns Resources

                        Zoho CRM Resources

                        • CRM Community Learning Series

                          CRM Community Learning Series


                        • Tips

                          Tips

                        • Functions

                          Functions

                        • Meetups

                          Meetups

                        • Kbase

                          Kbase

                        • Resources

                          Resources

                        • Digest

                          Digest

                        • CRM Marketplace

                          CRM Marketplace

                        • MVP Corner

                          MVP Corner




                          Zoho Writer Writer

                          Get Started. Write Away!

                          Writer is a powerful online word processor, designed for collaborative work.

                            Zoho CRM コンテンツ




                              ご検討中の方