New addition to Zia for Emails: Subject line suggestion

Dear All,

We've added yet another robust feature to the list of Zia's email intelligence abilities: subject line suggestions.

The first line of text your recipient reads when you send an email is its subject line. Since this is the very first impression your email creates, it's highly important to have a catchy subject line to grab your recipients' attention, and in turn positively affect the email's open rate.

To that end, Zia contributes by suggesting an engaging email subject line. Let's look at subject line suggestions in greater detail.

When will I get an email subject suggestion?

Once your org admin has enabled subject line suggestions, suggestions will appear in the subject line field as placeholder text. For this to happen, you have to have added enough email content for Zia to process.

In cases when you forget to add a subject, the subject line suggestion Zia provides will also be available as placeholder text in the "Specify subject" pop-up.

What happens when I've already added a custom email subject?

When you've already added a subject line, and Zia has enough content to provide subject line suggestions, a glowing bulb icon will appear in the subject line field. Upon clicking it, you'll see Zia's suggested subject lines. The same icon will also be available if you type a custom subject into the "Specify subject" pop-up.

Release plan

Subject line suggestions will be released in a phased manner. Currently, we plan to release it for the users in EU and US DCs in Enterprise or above editions of Zoho CRM with 20+ user licenses.

That's all for the enhancement. Learn more about subject line suggestion in our help doc.

Thanks!

Nizamuddin

Zoho Desk Resources

Desk Community Learning Series
Digest
Functions
Meetups
Kbase
Resources
Glossary
Desk Marketplace
MVP Corner
Word of the Day

Sticky Posts
Focus Group Webinar - Streamline Record Creation with Wizards
Hi there, With all the time your users spend on record creation, do you feel like they have the most seamless experience while doing it? For different types of records or those with a LOT of fields, do your users spend time navigating to enter data repeatedly?
Notes and Attachments visibility can now be restricted based on profiles
Dear All, We hope you're well! We are here with a quick update about Notes and Attachments profile permissions. In the past, a record's Notes and Attachments were visible by default to all users with record access. However, as notes and attachments can
Identify and prioritize profitable deals: Zoho CRM Forecasts help users focus on revenue-driving opportunities
Post moderated on: 7th November: Release update: This feature is now available for users in all DCs. Dear Customers, We hope you're well! At any given time, a sales rep handles multiple deals, each progressing at its own pace. But not all deals will succeed—some
Gain control over record sharing with portal users through our new enhancement: criteria-based data exposure
Dear Customers, We hope you're well! Portals is a self-service avenue through which your clients can access and manage their direct and related data in Zoho CRM. This empowers them to be more independent and enables them to experience a sense of transparency
Context and convenience just got better with Zia's email intelligence
Dear Customers, We hope you're well! We are in 2024, and email as a tool is only getting more powerful each day. While it enables seamless daily correspondences, we are here with a set of abilities that will enhance your user experience and save several