Hello,

I'm experiencing an issue where my Zoho Mail account does not receive any emails sent from Gmail addresses. However, I can successfully receive emails from other providers such as Hotmail and Yahoo.

There are no problems with sending emails—I'm able to send messages to Gmail and other domains without any issues.

To troubleshoot this, I have already verified the following:

SPF, DKIM, and DMARC records are correctly configured.

I’ve double-checked my DNS settings, including setting up proper CNAME records for subdomains mail and smtp, both pointing to Zoho as recommended.

There are no filters, forwarding rules, or blacklists on my Zoho account that might be blocking Gmail.


Despite all these configurations, I still do not receive any emails from Gmail senders, and no bounce messages or errors are being reported.

Could anyone please help me understand what might be going wrong or if there’s something else I should check?

Thank you in advance!

Best regards,